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Payment, Cancellation & Substitution Policy

Cancellation Policy

  • Partial refunds or invoice adjustments are available if a written cancellation notice is received at least two weeks before the program date.
  • A 20% administrative fee per registrant will be deducted for cancellations to cover processing costs.
  • No refunds will be issued for cancellations made within 10 business days of the event or for no-shows.
  • At HCAF’s discretion, event credit may be offered instead of a refund. No administrative fees will apply to event credits.
  • Substitutions are permitted at no additional cost.

To cancel a reservation, please email Julia Thompson at jthompson@homecarefla.org. A confirmation email will be sent upon processing.

If HCAF cancels the program:

  • A recording will be provided, if available.
  • If no online alternative is feasible, a full refund will be issued.

Registration Guidelines

  • Early bird rates apply when both registration and payment are received within the specified timeframe.
  • Payment is due no later than the event date to secure admission.
Accepted Payment Methods
  • Mail: HCAF, 817 N. Gadsden St., Tallahassee, FL 32303-6313
  • Online: Available through the HCAF registration portal
  • Phone: (850) 222-8967
  • In-person: At the event

Accepted Forms of Payment

  • Corporate checks
  • Personal checks
  • Cash
  • Credit cards

By registering for an HCAF event, you agree to these policies. Failure to comply may result in suspension or revocation of future event registrations.

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